GlobalTranz Mobile
Privacy Policy

Last Updated: June 29, 2020

This Privacy Policy describes the information collected through this mobile application (the “App”) and how that information is used and disclosed. GlobalTranz Enterprises, LLC (“GlobalTranz,” “we,” “us,” or “our”) and its suppliers may collect or receive the types of information described below in connection with your access to and use of the App (together, “Collected Information”).

This Privacy Policy also explains your rights and choices regarding your personal information, how we communicate changes to this Privacy Policy, and how you may contact us regarding questions or issues with respect to anything contained in this Privacy Policy.

This Privacy Policy is incorporated into and made a part of our End User License Agreement and any other agreement that references this Privacy Policy or governs access to or use of the App.

By downloading, installing, accessing, or using the App, or by clicking to accept this Privacy Policy or the End User License Agreement (where those options are available), you agree on behalf of yourself and any organization or company that you represent (together, “you”) that you have read and understand this Privacy Policy. If you do not agree with this Privacy Policy, do not download, install, access, or use the App.

Table of Contents

Changes to this Privacy Policy
Information We Collect and How We Collect It
How We Use and Share Collected Information
How Long We Retain Your Personal Information
Choices and Access
Information Security
Access by Children
Cross-Border Transfer
Third-Party Services
Contact Us

Changes to this Privacy Policy

We reserve the right to modify this Agreement at any time. The current version of this Agreement will be made available within or through the App. All changes will be effective immediately upon being made available within or through the App and, by using the App after changes are made available, you agree to those changes. Material changes will be clearly posted on or within the App or otherwise communicated to you (e.g., via email).

Information We Collect and How We Collect It

The information we may collect generally falls into the following categories:

• Information that you voluntarily provide to us, for example, your contact information, user-generated content, and information submitted in the course of using the App.

• Information that is passively collected, for example, location information, account activity, data collected by the servers used to provide the App (e.g., IP addresses and device information), data collected by analytics services, and data collected by cookies and tracking technologies.

Personal Information. You may be able to download and install the App without submitting your personal information to us but you will be required to provide your personal information in order to sign up for an account on or use the App. We will collect any personal information from or about you that you choose to provide to us, which may include, without limitation, your name, email address, telephone numbers, physical address, and other contact information. We will use your personal information as described below in this Privacy Policy, including to provide the App and its functionality, to set up and administer your App account, and to communicate with you. Additionally, if you provide a mobile or other telephone number to us, you consent to receiving text messages and telephone calls from us at that telephone number as described below, but only to the extent permitted by applicable law.

Administrative Information. To sign up for an account on the App you will be required to provide your first name, last name, email address, telephone number, Department of Transportation (DOT) number, Motor Carrier (MC) number, and, if and where applicable, a valid App invitation code. You may have the option of populating your App account or profile with other types of information. Any such information that you choose to submit will be collected by GlobalTranz.

Account Activity. We will collect data about how you use the App and your account, for example, the App features you choose to use, search parameters, the types of loads you search, browse, or submit bids for, your preferences and favorites, equipment details, load status and lifecycle information, user feedback and reports, when messages are viewed or accessed, contact information for drivers who you may invite to use the App, and driver permissions.

User-Generated Content. You are responsible for any information, data, images, messages, documents, and other content that you enter into, submit to, post on, upload to, transmit or display using, or otherwise provide via or using the App by you or on your behalf. All such user-generated content you provide is provided at your own risk. We cannot guarantee that user-generated content will not be viewed by unauthorized persons. You understand that, even after removal, copies of user-generated content you have provided may remain viewable and may have been copied or stored by other App users. GlobalTranz will make user-generated content available to other users of the App, as applicable and at its sole discretion, and will use and disclose user-generated content for the purpose for which it was provided as indicated at the point of collection. For more information on user-generated content, please review the End User License Agreement.

In-App Messaging. The App may allow users to chat or message with other App users. We will collect all text and other information that you may enter or provide using those features.

Location Information. We may, where you opt in, access the specific location of your device using device-based location services (such as GPS data) when you open and use the App, including while the App is running in the background. Collecting location information helps us increase the usefulness of the App. Additionally, GlobalTranz may also use the Google Maps API(s). Pursuant to the Google Maps APIs Terms of Service, use of this location feature is also subject to Google’s Privacy Policy. For information on how Google categorizes location information, please visit Types of location data used by Google. Both the Google Terms of Service and Google’s Privacy Policy are incorporated into this Privacy Policy by this reference.

IP Addresses and Related Data. The servers used to operate and provide the App may collect data pertaining to you and the equipment, software, and communication methods you use to access the Internet and the App, including Internet protocol (“IP”) addresses assigned to the computers and other devices from where you access the Internet, your Internet service provider (ISP), device ID numbers and unique identifiers, your media access control (MAC) address, your operating system, your device’s screen resolution, the length of time you spend on the App, date and time stamps, your approximate geographic location, performance statistics, and usage data. GlobalTranz may use this information to provide and administer the App, to generate statistical information, to monitor and analyze App usage patterns, to monitor and help prevent fraud, to investigate complaints and violations of our policies, and to improve the App.

We may combine this information with other Collected Information (including personal information) and information obtained from third parties for security reasons and to protect our rights or the rights of others. The suppliers that we use to provide the App may collect information about your visits to the App and websites. Some of this information may be collected using cookies and similar tracking technologies as explained below under “Cookies and Tracking Technologies.”

Cookies and Tracking Technologies. The App, including the services that make the App available, may automatically use cookies and tracking technologies to track your use of the App in order to facilitate and enhance the user experience on the App and for other purposes as described below. Cookies are small pieces of information that are stored on your device’s hard drive. We use cookies to learn and track how you access and use the App, to recognize App users, to help display information, and to improve the usefulness of the App. The App may use both cookies that we implement and cookies implemented by our suppliers and other third parties. You may be able to disable or limit cookies but doing so may impact your use and enjoyment of the App. For example, the App may no longer capture or remember your preferences or other choices you have made in the past.

The types of information collected by a cookie and the purposes for which that information is used depends on the type of cookie. By way of illustration, the types of cookies that the App my use include operationally necessary cookies (also called essential cookies), functional cookies, and performance cookies (also called analytical cookies). We may combine information collected by cookies and tracking technologies with other Collected Information.

How We Respond to Do-Not-Track Signals. Due to the automatic collection of data using cookies as described above, we do not honor “do not track” requests. For this reason, your selection of any “Do Not Track” option may not have any effect on our collection of information using cookies and tracking technologies.

Information from Other Sources. We may obtain data about App users from various third-party companies and public sources, whether offline or online, and we may combine that data with Collected Information. This enhances our existing information about our users and customers.

How We Use and Share Collected Information

In addition to the uses and sharing described above, GlobalTranz and its suppliers may use and disclose Collected Information as described below. We do not use, sell, rent, or otherwise disclose Collected Information except as stated in this Privacy Policy and as required or permitted by applicable law.

Purpose Collected and Communication with You. We will use and share Collected Information for the purpose for which it was collected, for example, to provide the App and its features, to maintain and update load records and status reports, to administer App accounts, to email and otherwise communicate with App users, to provide support to App users, and to respond to user inquiries and requests. We may also use Collected Information to notify you of changes made to the App (e.g., changes to our End User License Agreement or this Privacy Policy).

Text Messages. When you sign up for an account on the App, we will send you a verification code via text message to the telephone number you have provided in order to verify that telephone number. You will need to enter that verification code into the App in order to complete the account registration process. Message and data rates may apply.

Sharing Collected Information with Our Suppliers. We may disclose Collected Information to our suppliers and service providers as necessary for us to provide the App and our products and services to you, to engage in the use and sharing of Collected Information as permitted by this Privacy Policy, and as may be otherwise required or permitted by applicable law. These third parties may include, without limitation, our software development, management, and hosting suppliers, cloud storage providers, transportation management system providers, website performance monitoring service providers, information technology security providers, and email service suppliers. Our suppliers are authorized to and may use and disclose Collected Information as necessary for them to provide the applicable products and services to us and as provided by their own privacy policies.

Evaluation and Improvement of Our Products and Services. We may use and disclose Collected Information to analyze, develop, and improve the content, materials, products, and services that we provide; to inform marketing and communication plans and strategies; to understand use demographics and preferences; to analyze the effectiveness of the App; and to evaluate user needs and customize App content and the user experience.

Data Aggregation, Research, and Analysis. To the extent permitted by applicable law, we may aggregate Collected Information and use that aggregate and statistical data for our business purposes, including to engage in research and data analysis. By way of example, we may use that data to understand App users’ needs and usage patterns, to determine what kinds of products and services we can provide, and to improve and enrich our products and services. We may provide aggregate information to our affiliates, suppliers, and other third parties for these purposes. We may use the results of our research and data analysis activities to publish articles and other materials. While our internal research and data analysis activities may involve information that is tied to you as an individual or to your company or organization, we will not use or disclose any information for research purposes in a way that allows you or your company or organization to be identified by a third party. We may also combine Collected Information with other information in our possession for purposes of using information as described in this Privacy Policy.

Lawful Processes; Security and Protection of Rights. We may use and share Collected Information as required or permitted in accordance with subpoenas, court orders, valid law enforcement requests, governmental agency requests, and other legal processes. We may use Collected Information and share it with third parties if we believe doing so is necessary or appropriate to protect our rights or the rights of others, including disclosing information as necessary to protect our operations, to enforce or bring legal action in the event of a violation of our agreements or policies, or to pursue remedies or limit damages that we may sustain.

Business Transactions. If GlobalTranz undergoes a change in control, acquisition, merger, reorganization, or asset sale (in whole or in part), we may transfer, sell, share, or otherwise disclose Collected Information to the subsequent owner(s) or successor(s) of those transactions. We may also disclose Collected Information in connection with the evaluation of those transactions. Those owner(s), successor(s), and other recipients, as applicable, will be bound by this Privacy Policy as it applies to the information disclosed. Also, if GlobalTranz or any of its assets are acquired or if GlobalTranz goes out of business, enters bankruptcy, or goes through some other change in control or reorganization, Collected Information may be one of the assets transferred to or acquired by a third party.

With Your Consent. With your consent, we may use and share your personal information and other Collected Information in ways not specifically described in this Privacy Policy.

How Long We Retain Your Personal Information

GlobalTranz will retain personal information for as long as it’s needed for or otherwise serves the purposes outlined in this Privacy Policy and in accordance with our End User License Agreement or other applicable agreement with you, subject to applicable law.

Choices and Access

To access or update your personal information as it exists in our records, please contact us using the contact information below under “Contact Us.”

Information Security

GlobalTranz does not guarantee that loss, misuse, or alteration of Collected Information will not occur, but we have implemented appropriate security measures in place to help protect against the loss, misuse, and alteration of information under our control. The storage and communication of information can never be completely secure, so we do not guarantee that communications or other information that you submit or that are otherwise provided to us will be completely secure.

If you become aware of any breach of App security or this Privacy Policy, please notify us at helpdesk@globaltranz.com immediately. If our security system is breached, we will notify you of the breach only if and to the extent required under applicable law.

Access by Children

The App is not directed at children under 13 years of age. GlobalTranz does not knowingly collect or use information from children under 13 through the App.

Cross-Border Transfer

Your personal information and other Collected Information may be stored and processed in any country where our or our suppliers’ servers, databases, or facilities are located or operated. By accessing, receiving, or using the App or by providing consent to us (where consent is required by law), you specifically acknowledge and agree to the transfer of information to countries outside of your country of residence (including to the United States), which countries’ data protection and related laws, regulations, and rules may be different, and may require a lower standard of protection, than those of your country of residence.

Third-Party Services

The App may link to, or be linked to, websites, applications, or services not maintained or controlled by GlobalTranz. GlobalTranz is not responsible for the privacy policies or practices of any third parties or any third-party websites, applications, or services. This Privacy Policy does not apply to any third-party websites, applications, or services or to any personal or other information that you may provide to third parties. You should read the privacy policy for each website, application, and service that you visit or use.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, contact us by email at helpdesk@globaltranz.com, by telephone at 866-275-1407, or by mail at GlobalTranz, 7350 North Dobson Road, Suite 130, Scottsdale, Arizona 85256.